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Shipping Information

Where do you ship?
	We ship to all U.S. states except Alaska and Hawaii. Unfortunately we can not ship to APO/FPO addresses, PO boxes or other countries at this time. Orders sent to an incomplete or incorrect address are not guaranteed. Additional fees may apply to send forward the package to the correct address.
Information about shipping our gifts
	1. Please do not ship to hospitals - patients may leave the hospital before the delivery arrives and we can't guarantee delivery. 2. If you are shipping to a corporation or large office, please inform the receiving department when the package is expected, so you can ensure timely delivery of the product. 3. If you need to have a cookie arrive on a particular date, you must choose Next Day Air as your shipping method. You may schedule a future delivery for any weekday except national holidays. 4. We can not give refunds or credits on orders that have shipment delays due to bad weather and other Acts of God.
How much is my shipping?
	To see the shipping charges for your order, please go to our checkout page and enter your shipping location. You will see the final shipping charges displayed at that time. The shipping rates displayed are a combination of shipping and handling charges. The rates displayed include the actual expense to ship the order as well as order processing, packaging, customer service and more.
When will my order ship?
	WARM WEATHER SHIPPING INFORMATION June - September: We want to avoid your shipment sitting in a hot FedEx or UPS warehouse over the weekend. Your order may be held to avoid shipping over the weekend. We can not deliver on weekends or Mondays. Please refer to the individual product page for more details. October - May: Most orders placed by noon EST on Monday-Friday will ship out the same day. Orders placed on Friday after noon ET, Saturday or Sunday will be processed and shipped on Monday. When figuring out your preferred shipping method, do not include weekends in the transit time. We can not deliver on weekends. Photo cookies or other products (as noted) may take up to 7 business days due to the setup process. Orders may arrive slightly earlier than the requested "Arrive By Date."
Package Delivery
	Orders are shipped via FedEx or UPS. Some packages may require a signature. When we attempt delivery, the customer has the responsibility to make sure the package is accepted. We can not guarantee delivery will be made if there is no one home to accept a package or if FedEx or UPS is unable to deliver the package. Refunds or replacements will be given if your order arrives damaged. If your order arrives late due to a FedEx or UPS delivery delay, you will be credited for shipping charges. Orders sent to a wrong or incomplete address are not guaranteed. Orders may arrive sooner than the requested "Arrive By Date." Food items and perishables cannot be returned.